license for Office Home 2024

Question

My order is 6752308594. I paid for 2 license, but in email I get only 1. Please, send me the second one. I need it ASAP.

Answer 1

1

Log into your Microsoft account on this link, do you find the two Office 2024 licences listed there?

https://account.microsoft.com/services/

2

If not, go to the Billing and Payments section, is it indicated the payment for both licences went through correctly?

If so, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

I cannot assist with issues related to order fulfillment or licensing directly. However, if you have purchased two licenses for Office Home 2024 and only received one, I recommend checking your email for any confirmation messages or contacting Microsoft Support directly for assistance with your order. They will be able to provide you with the necessary support regarding your licenses.

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References:

• How can I install Home Office 2024 with my Microsoft Account with your directions. - Microsoft Q&A
• Why does office 2024 home for mac require activating microsoft 365 subscription? - Microsoft Q&A