Microsoft Learn XP not showing for completed learning path Introduction to Microsoft Entra

Question

I completed the Introduction to Microsoft Entra learning path on 3 February while signed in. All modules show as completed, but XP and completed modules are not appearing on my Microsoft Learn profile. I was using Google Chrome at the time. Please resync my learning progress and XP

This question is related to the following Learning Module.

[Moderator edit: Changed tags from: Azure | Azure Advisor ]

Answer 1

If your XP and completed modules are not appearing on your Microsoft Learn profile after completing the Introduction to Microsoft Entra learning path, it may be due to a syncing issue. Here are some steps you can take:

1. Check Your Profile: Ensure you are signed in with the correct Microsoft account that you used to complete the modules.
2. Refresh Your Profile: Sometimes, it may take a little time for the XP and completion status to update. Try refreshing your profile or logging out and back in.
3. Clear Cache: Clearing your browser cache in Google Chrome can help resolve display issues. You can do this by going to Settings > Privacy and security > Clear browsing data.
4. Support Request: If the issue persists, consider submitting a support request through the Microsoft Learn platform for assistance with syncing your learning progress and XP.

Unfortunately, I cannot manually resync your learning progress or XP, but following these steps should help resolve the issue.

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References:

• Managing your Microsoft Learn profile settings
• Frequently asked questions (profile)