referred to outlook.com by app help as some missing email for a day and a half when 365 susbscription paused. But the address they gave aka.ms/outlookcomhelp does not lead to an agent chat option when I follow the other instructions given by them.

Question

hi

our 365 subscription lapsed for a day and a half without us realising. we went through outlook app help team who told us to use a laptop and gave instructions to get Outlook.com help team to retrieve missing emails from the server. However following their instructions to the letter does lead to a chat with agent option to make the request to get the missing emails. It only leads to Community help. does anyone know how we get this request to the right people.

[Moved from Microsoft 365 and Office | Other]

Answer 1

Hi Sarah Breden,

Welcome to Microsoft Q&A.

I'm sorry to hear that your email was missing from the server. To contact Support, please follow these steps:

Go to Contact - Microsoft Support

• In the search box, type the issue keyword related to Recover Missing Emails.
• Click "Get Help", then scroll to the bottom and select "Contact Support”.
• When prompted to select Products & Services, select "Other Products"; Under Category, select "Outlook".
• Look for and select "Chat with a support agent in your web browser" (during business hours) or a similar callback option (if available). Explain your situation clearly
• 

Please note that The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can contact you back and help you further.

I appreciate your precious time and understanding.

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