Microsoft 365 and Office | Subscription, account, billing | Other | Other
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You took £84.99 from my account on16th December. This is a mistake.
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Brian Ormsby
0
Reputation points
I pay a monthly subscription of £8.49 to Microsoft but on 16th December you took an additional £84.99 from my bank account. Please explain this as it is a mistake.
Microsoft 365 and Office | Subscription, account, billing | Other | Other
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cheong00 3,491 Reputation points Volunteer Moderator2026-02-08T11:43:43.9766667+00:00 It really looks like you could have had selected "Yearly" subscription instead of "Monthly".
Try visit office.microsoft.com and then select "My Microsoft 365 Profile" and check the subscription you've selected.
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Q&A Assist2026-02-08T11:29:07.3066667+00:00 AI generated content. This question contains an answer created with AI from Q&A Assist. Learn moreIf you have been charged £84.99 in addition to your monthly subscription of £8.49, it may be due to several reasons. Here are some common explanations:
- Changing Your Billing Frequency: If you changed your billing frequency from monthly to annual, this could result in a larger charge.
- Additional Subscriptions: You may have inadvertently subscribed to another service or product that incurs a higher fee.
- Billing Errors: Occasionally, billing errors can occur, leading to incorrect charges.
To resolve this issue, you can check your billing history to identify the charge and its reason. If you believe it is indeed a mistake, you should contact Microsoft support for assistance in rectifying the charge.
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