I need to request a refund

Question

I need to request a refund

Juan M 15

I need to request a refund, I no longer need to use the Microsoft 365. I need to process this immediately.

ZakiHusain-0705 0 Reputation points

2026-02-08T22:14:21.0266667+00:00

I got charged twice for the same subscription
Tamara-Hu 11,815 Reputation points Microsoft External Staff Moderator

2026-02-09T07:48:35.9+00:00
Hi @ZakiHusain-0705,

Thanks for reaching out!

To keep this thread focused on the original poster’s scenario and ensure we can track and resolve your issue efficiently, could you please create a new Q&A thread for your case?

Even when symptoms look similar, the root cause often differs by environment, account type, and recent changes. A dedicated thread helps us avoid cross‑signals and accelerate troubleshooting.

When you open the new thread, please consider including the following details so we can jump in right away:

The exact name of your subscription (Microsoft 365 Business/Personal/Family/Enterprise,...)?

The date you purchase it

Where you purchase it from (Microsoft Store website, in-app purchase, mobile app store, or a third‑party retailer)

...

To create your thread: go to Microsoft Q&A, click “Ask a question”, select the product/tag, and paste the above details.

Thanks for helping keep the forum organized - we’re happy to assist and will watch for your new thread!
Zhang, Jiayi 0 Reputation points

2026-02-14T10:34:05.05+00:00

Microsoft 365 automatically charged me 498 yuan for family use. I want to get the refund. I didn't authorized the transition. I tried to call the customer service, not effective. Let me know how to get the refund back to my account.
Zhang, Jiayi 0 Reputation points

2026-02-14T10:35:35.2066667+00:00

support page was blocked.
Tamara-Hu 11,815 Reputation points Microsoft External Staff Moderator

2026-02-15T07:01:44.5133333+00:00

Hi @Zhang, Jiayi,

Thanks for reaching out!

As I’m currently focused on the Business tag, I’m not familiar with Family products. Please follow the steps in my previous comment to create a new question. When doing so, select a tag similar to the example provided so you can receive more accurate support.

Thank you and wish you a nice day!
Barend Hagen 0 Reputation points

2026-02-15T08:07:11.0833333+00:00

I am waiting for Microsoft office to come back to me for 3 weeks after the deducted duble payment from my bank Account South Africa
Tamara-Hu 11,815 Reputation points Microsoft External Staff Moderator

2026-02-15T09:14:47.9666667+00:00

Hi @Barend Hagen, As your issue is different from the original post, please also try to create another thread.

Thanks for your understanding!

2 answers

Your answer

ZakiHusain-0705 0 Reputation points

2026-02-08T22:14:21.0266667+00:00

I got charged twice for the same subscription
Tamara-Hu 11,815 Reputation points Microsoft External Staff Moderator

2026-02-09T07:48:35.9+00:00

Hi @ZakiHusain-0705,

Thanks for reaching out!

To keep this thread focused on the original poster’s scenario and ensure we can track and resolve your issue efficiently, could you please create a new Q&A thread for your case?

Even when symptoms look similar, the root cause often differs by environment, account type, and recent changes. A dedicated thread helps us avoid cross‑signals and accelerate troubleshooting.

When you open the new thread, please consider including the following details so we can jump in right away:

The exact name of your subscription (Microsoft 365 Business/Personal/Family/Enterprise,...)?

The date you purchase it

Where you purchase it from (Microsoft Store website, in-app purchase, mobile app store, or a third‑party retailer)

...

To create your thread: go to Microsoft Q&A, click “Ask a question”, select the product/tag, and paste the above details.

Thanks for helping keep the forum organized - we’re happy to assist and will watch for your new thread!
Zhang, Jiayi 0 Reputation points

2026-02-14T10:34:05.05+00:00

Microsoft 365 automatically charged me 498 yuan for family use. I want to get the refund. I didn't authorized the transition. I tried to call the customer service, not effective. Let me know how to get the refund back to my account.
Zhang, Jiayi 0 Reputation points

2026-02-14T10:35:35.2066667+00:00

support page was blocked.
Tamara-Hu 11,815 Reputation points Microsoft External Staff Moderator

2026-02-15T07:01:44.5133333+00:00

Hi @Zhang, Jiayi,

Thanks for reaching out!

As I’m currently focused on the Business tag, I’m not familiar with Family products. Please follow the steps in my previous comment to create a new question. When doing so, select a tag similar to the example provided so you can receive more accurate support.

Thank you and wish you a nice day!
Barend Hagen 0 Reputation points

2026-02-15T08:07:11.0833333+00:00

I am waiting for Microsoft office to come back to me for 3 weeks after the deducted duble payment from my bank Account South Africa
Tamara-Hu 11,815 Reputation points Microsoft External Staff Moderator

2026-02-15T09:14:47.9666667+00:00

Hi @Barend Hagen, As your issue is different from the original post, please also try to create another thread.

Thanks for your understanding!

Answer 1

Hello @Juan M,

Good day! Thank you for posting your valuable question on the Microsoft Q&A forum.

To help us provide the most accurate guidance regarding your refund request, could you clarify a few details:

Which subscription did you purchase (Microsoft 365 Business Basic/Standard/Premium, E3, E5,…)?
Where did you purchase it from (Microsoft Store website, in-app purchase, mobile app store, or a third‑party retailer)?
When was the payment made? Please note that refund eligibility may depend on the purchase date.

This information will help ensure we guide you through the correct refund process based on your purchase method and account setup.

Since this thread is categorized under Business, you can follow these instructions on how to cancel and request a refund for a business subscription: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn.

The article explains how to cancel Microsoft 365 through the Microsoft 365 admin center, the steps and policies depend on how the subscription was purchased and the billing account type.

If your situation involves a personal/family Microsoft subscription, please inform me so I can supply the appropriate instructions.

I apologize if I cannot jump straight to a solution. I want to avoid suggesting anything inaccurate so we can make sure your refund request is handled correctly. Once we have the details above, we’ll assist you more effectively and guide you toward the right resolution.

Looking forward to your response so we can get this sorted out for you together.

If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Tamara-Hu 11,815 Reputation points Microsoft External Staff Moderator

2026-02-09T09:11:10.5366667+00:00

Hello @Juan M,

I hope you're having a nice day! I wanted to follow up to see if you need any additional help. I hope everything is going well on your part.

If you have any doubts, need clarification, or new questions have arisen, don't hesitate to get in touch. I am here to support you and happy to help.

Your satisfaction is important to me, and I want to make sure you feel safe and supported throughout the process. Just tell me how I can help you more.

I look forward to hearing from you!

Answer 2

To request a refund for your Microsoft 365 subscription, you will need to contact Microsoft support directly, as this process may involve sensitive personal information. Here are the steps you can follow:

Visit the Microsoft Support page: Go to the support page and sign in to your Microsoft account.
Select the product: Choose Microsoft 365 from the list of products you need help with.
Get Home support: Click on "Get Home support" and describe your issue.
Contact Support: Click on the "Contact Support" tab and follow the prompts to connect with a live agent.
Explain your situation: Let the support agent know that you want to request a refund for your Microsoft 365 subscription.

Please note that the refund process may take some time, so it's best to initiate it as soon as possible.

Share via

I need to request a refund

2 answers

Your answer