Unauthorized Payment and Account Security Concern – Request for Refund

Question

Hello

There has been an unusual payment activity this morning of 84£. On checking the mail I found there has been several unusal log in activities on my Account from Equador Hyderabad Jamshedpur Ahemdabad. I have not authorised the payment and neither have I tried to log in to my account . It will be a great help if someone could look into the matter and help me get the Refund. I would really appreciate the refund. In my understanding The account is not associated with the card or any payment detail but the transaction somehow happened.

Thanks in advance

Answer 1

Can you go to your account https://account.live.com Sign in and go to Services & Subscription, do you see anything that matches the charges? If not, click on Order history instead and anything?

If you find the charges on YOUR account but you don't recognize making those purchase, for your privacy and security, billing matter cannot be discussed here, nor does anyone helping here have access to such data. You will need to contact support to get it handled. On your computer, launch the Get Help app from the start menu, then type in "Billing" as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent.

If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

Answer 2

If you suspect unauthorized payment activity and unusual login attempts on your account, it is crucial to take immediate action. Here are the steps you should follow:

1. Contact Microsoft Support: Since this involves sensitive account information and potential unauthorized access, it’s best to reach out to Microsoft directly. You can do this by visiting their support page and selecting the appropriate options for billing and account security concerns.
2. Check Account Security: Review your account security settings. Change your password immediately and enable two-factor authentication if you haven't already. This will help protect your account from further unauthorized access.
3. Request a Refund: When you contact Microsoft support, explain the situation clearly, including the unauthorized payment and the unusual login activities. They will guide you through the process of disputing the charge and requesting a refund.
4. Monitor Your Accounts: Keep an eye on your bank statements and account activity for any further unauthorized transactions. If necessary, consider contacting your bank to report the unauthorized charge.

Taking these steps can help you secure your account and address the unauthorized payment issue effectively.

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References:

• Request a refund - Microsoft Q&A
• Investigate a billing charge - Microsoft Q&A