Logged in on phone can't remember password to log in on PC.

Question

Hello, I can't access my email through my PC as I have forgotten the password and everytime I ask for a code trough my phone to change it I'm prompted to try another method of verification of which I have none so I'm kind of stuck here.

<Moved from Office/Access>

Answer 1

Hey there! Nice to meet you!

The error message, "Try another verification method" is an indication that your account is temporarily blocked due to the system detecting unusual activity.

You will need to perform these steps to fix the verification method error:

1. Perform a password reset via Incognito/InPrivate window using different devices and network services.
2. If it doesn't work, wait exactly 48 hours to perform another password reset.

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (48 hours), as this may reset the lock cooldown.

Lastly, I highly recommend checking the official Microsoft article regarding account blocks, particularly the "I see a Try another verification method message" tab: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl

Answer 2

To regain access to your email on your PC, you can follow these steps:

1. Use the Recovery Form: Since you can't remember your password and are having trouble with verification codes, start by using the official recovery form at https://account.live.com/acsr. Choose "I forgot my password" and follow the prompts. Make sure to provide as much accurate information as possible to help verify your identity.
2. Check Your Security Info: If you have access to your account on your phone, check your security settings. Go to the Microsoft account security page and ensure that your recovery phone number and email are correct. You might need to add or update these details.
3. Alternative Verification Methods: If you are prompted to try another verification method and you have none, look for an option that says "I don’t have any of these" during the verification process. This may allow you to initiate an alternative recovery process.
4. Contact Microsoft Support: If none of the above options work, you may need to contact Microsoft Support for further assistance. You can do this through their support page, where you can explain your situation and get help.

Please note that two-step verification cannot be turned off unless you are signed in, so it’s crucial to regain access through the recovery options available.

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References:

• Can't sign in to my email - Microsoft Q&A
• Unable to change password in my Outlook - Microsoft Q&A