old case : [Moderator note: personal info removed]

Question

We need your help resolving a login issue with our account ([Moderator note: personal info removed]@concraft.sa).

The problem is when logging in, it requests authentication with the application, but the application has been deleted, and we cannot access it again.

We have already submitted an inquiry to you under case number: [Moderator note: personal info removed] , but the problem remains unresolved.

We kindly request your assistance in resolving this issue ASAP, as our work depends on this email address.

Thank you very much.
Moved from Microsoft Security | Microsoft Authenticator

Answer 1

Hi @concraft,          

Thank you for posting your question in the Microsoft Q&A forum.

Please note that this is a public forum, and for privacy and security reasons, sensitive information such as account details and case information cannot be shared publicly. Portions of your post have therefore been edited to remove personal data. We kindly recommend masking any personal or organizational information in future posts.

Regarding your issue, since the support case contains private and sensitive information, we have shared the relevant case details with you via Private Message. Please click “View message” at the top of this thread to review the information provided.

That information should be referenced when you follow up with Microsoft Support, as it will help them locate and continue working on your existing case more efficiently.

Thank you for your understanding. If you have any updates after reviewing the private message or contacting support, feel free to let us know here.

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