Share via

my email account was hacked and now I am not getting any new mail

Jean Madden 0 Reputation points
2026-02-08T15:12:28.1233333+00:00

how can I restore my hotmail account that was hacked and now does not receive any new mail

Outlook | Web | Outlook.com | Email
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. DYARI BARHAM 31,891 Reputation points Independent Advisor
    2026-02-08T15:48:58.85+00:00

    Hi ,

    I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

    If you are using the Outlook App, kindly open your account in the web browser:
    https://outlook.live.com/mail/0/

    Are you able to log in? If yes, send a test email to yourself or a friend and viceversa. Does it work?

    0 comments
  2. Q&A Assist
    2026-02-08T15:12:36.4433333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If your Hotmail account has been hacked and is not receiving new mail, here are some steps you can take to restore access and secure your account:

    1. Try Account Recovery: Go to the Microsoft account recovery page and follow the prompts to recover your account. Use any recovery options available, such as alternate email addresses or phone numbers that you may have set up.
    2. Contact Microsoft Support: Since you are facing issues with receiving emails, it's advisable to contact Microsoft Support directly for assistance. They can help you with account recovery and may have additional tools to verify your identity.
    3. Check for Account Activity: If you regain access, check your account activity for any unauthorized changes or settings, such as forwarding rules or linked accounts that you did not set up.
    4. Secure Your Account: Once you regain access, immediately change your password to a strong, unique one. Enable two-factor authentication (2FA) again, and ensure that your recovery options are up to date.
    5. Monitor for Further Issues: Keep an eye on your account for any suspicious activity and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

    If you continue to face issues with the recovery process, it may take some time for Microsoft to resolve the service problems you mentioned. Be persistent in reaching out to their support team for help.

    References:

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.