Subject: Urgent – Request for Certificate of Tax Residency (CTR)

Question

Dear Sir,

We urgently request a Certificate of Tax Residency (CTR) for Microsoft.

Details:

• Tax year: 2025

• Country of tax authority: Mongolia

• Purpose: Tax declaration / compliance with local tax authority

• Invoice issuing entity: (as shown on our Microsoft invoice)

This document is required for statutory tax filing.

Please provide the signed PDF at your earliest convenience.

Thank you.

Answer 1

Hello Tsevelmaa Myagmarsuren,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you want to request a Certificate of Tax Residency (CTR) from Microsoft. I truly understand how you feel. Let me assist you further.

Please understand for me that I would like to help you. But this community is a user-to-user forum, and I don't have access to the user's data and I'm not authorized to do so. I suggest you contact the Microsoft Customer Service team directly for the best assistance.

1. To contact Microsoft Support:

• Visit this site: Contact – Microsoft Support
• Type Contact in the search box.
• Now, click on Get Help and select Contact Support or enter below to contact support.
• Go to the Products & Services tab and choose Microsoft 365 / Billing & Subscriptions
• Go to Confirm.
• You can now choose the Chat with a support agent option in your web browser.

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

Answer 2

To obtain a Certificate of Tax Residency (CTR) for Microsoft, you will need to refer to the specific forms required for your region. Unfortunately, the context provided does not include details about obtaining a CTR for Mongolia or for the tax year 2025 specifically.

I recommend contacting Microsoft directly or checking the relevant tax forms section on the Microsoft Partner Center for the most accurate and updated information regarding your request.

For general guidance, Microsoft typically requires certain tax forms to be filled out for tax residency purposes, but specific instructions for Mongolia are not detailed in the provided context.

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References:

• Understand taxes and credits
• Understand IRS tax forms issued by Microsoft