when i tried to download windows 11 iso i get message code Refer to message code 715-123130 and a16b9c3a-20ad-4758-a9d9-5dfda6f7533e. how to fix

Question

when i tried to download windows 11 iso i get message : Refer to message code 715-123130 and a16b9c3a-20ad-4758-a9d9-5dfda6f7533e.

Answer 1

Hi 95562654,

Thanks for reaching out to Microsoft Q&A Forum. I understand that you are getting error code 715-123130 when trying to download the Windows 11 ISO from the Microsoft website.

Please make sure you already tried the Q&A Assist steps. In addition, I would like to narrow this down a bit:

1. Are you signed in with a personal Microsoft account when downloading the ISO, or are you using a work or school account?
2. Are you downloading the ISO from the Windows 11 download page while connected to a home network or a restricted network (for example, office or school)?

In the meantime, you can try these steps:

1, Sign out of your Microsoft account on the download page, refresh the page, then sign in again and retry the ISO download.

2, Temporarily change your browser language and region to match your actual location, then reload the Windows 11 download page and select the ISO again.

3, Try downloading the ISO from a different network connection, such as a mobile hotspot, to rule out network-level restrictions.

4, Make sure your system date, time, and region are set correctly in Windows before retrying the download.

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Answer 2

If you see that error when you use the bottom (third) link on the Microsoft web page to directly download the Windows 11 ISO, then the best option is to use the middle (2nd) link to download the Media Creation Tool, then open that tool and use that tool to create the Windows 11 ISO on your drive, not a bootable USB, that process should work to create the Windows 11 ISO.

If you are still unable to download the Windows 11 ISO, what language version of the ISO do you need.

Answer 3

If you are encountering the message code 715-123130 when trying to download the Windows 11 ISO, it may be due to restrictions based on your location or the use of certain technologies like a VPN. Here are some steps you can take to resolve the issue:

1. Disable VPN: If you are using a VPN, try turning it off and then attempt the download again. Some users have found that disabling their VPN resolved the issue.
2. Clear Browser Cache: Clear your browser's cache and cookies, as this can sometimes help with download issues.
3. Try a Different Browser: If the problem persists, try using a different web browser to see if that resolves the issue.
4. Contact Microsoft Support: If none of the above steps work, consider reaching out to Microsoft Support for further assistance, referencing the message codes you received.

These steps should help you troubleshoot the issue with downloading the Windows 11 ISO.