here it is with the correct waffle:
Using Gmail in Outlook- Looping on "choose an account" page
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timntobin
0
Reputation points
Thanks in advance for any help you can provide. I am attempting to sign on to outlook through my Gmail account and to have my Gmail emails (inbound and outbound) go entirely through outlook.com. This is normally very simple, however I've hit a barrier in MS365's outlook.live.com version. Here's the steps I go through to sign on with my Gmail account however it goes into a loop on one of the steps through google- see below
- Go into Ms365, click on outlook
- in Outlook.live.com, click on "add Gmail account" in top left bar
- Google URL appears to "choose an account"
- Click on "choose an account" Google page and "You’re signing back in to Microsoft apps & services" page appears
- Click Continue on that Google page
- Then Google page "Microsoft apps and services wants access to your account", click approve and continue
- THEN- HERES THE ERROR
- the Google URL appears to "Choose an Account" page, requiring another loop of the same pages. This loop continues and does not allow outlook.live.com to sync while the URL in outlook.live is actually my Gmail account.
All of this is being done on a Lenovo Google chromebook, in the Google chrome browser
All i'd like is to have my Gmail readable in outlook.com and its not working.
Outlook | Web | Outlook.com | Account management, security, and privacy
4 answers
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timntobin 0 Reputation points
2026-02-10T02:57:06.4533333+00:00 -
Hornblower409 5,895 Reputation points2026-02-10T03:41:25.3666667+00:00 You are right, and I was wrong. The "Home" and "New Mail" icons on the top left of your Apps bar are part of standard Outlook. They are shown in the "Outlook.com / Hotmail.com" section of this Microsoft Support doc. Sorry. (I don't know why I don't have them)
But, the small envelope icon with a plus sign, is suppose to be a New Mail link. Not add an account. For my personal outlook.com account, and everything I can find on the web, says that the ability to add a "connected account" to Outlook Web was deprecated July 2024.
https://learn.microsoft.com/en-us/answers/questions/4685455/connected-accounts
All I can suggest is that you bring in Microsoft Support so they can examine your outlook.com tenant.
MS 365 Subscriber: https://www.microsoft.com/en-us/microsoft-365/support
All others: https://support.microsoft.com/home/contactI am sorry for all of the confusion.
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Hornblower409 5,895 Reputation points
2026-02-10T03:49:50.73+00:00 You might also want to use the "Ask a question" button on the top of this page to start a new, separate thread. With a Question something like "Outlook.com App Bar Envelope with a Plus icon loops trying to add a new account". Be sure to include the screen shot of your app bar and the app icon you are using.
This way it will be picked up by a Microsoft Support person who can help you.
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Hornblower409 5,895 Reputation points
2026-02-10T04:08:38.82+00:00 The New Outlook App (not in a browser) can have multiple email accounts of any type.
Windows: https://apps.microsoft.com/detail/9nrx63209r7b
Android: https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en
iOS: https://apps.apple.com/us/app/microsoft-outlook/id951937596
Mac: https://apps.apple.com/us/app/microsoft-outlook/id985367838
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timntobin 0 Reputation points
2026-02-10T02:24:34.1933333+00:00 thanks. Once we clicked on the waffle this is all we see-
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Hornblower409 5,895 Reputation points
2026-02-10T02:50:43.42+00:00 Wrong waffle.
Open any email. Click the "waffle" Apps menu in the message header.
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Hornblower409 5,895 Reputation points
2026-02-09T03:55:29.5433333+00:00 @timntobin said
in Outlook.live.com, click on "add Gmail account" in top left bar
I am confused. If I open https://outlook.live.com/ there is no "add GMail" link anywhere. Are we talking about this page?
Official Microsoft support for adding non-Microsoft accounts in Outlook Web ended some time ago.
Are you perhaps trying to add a GMail account to New Outlook for Windows?
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timntobin 0 Reputation points
2026-02-10T01:27:55.9833333+00:00 Thanks this isnt the ribbon we're looking at. The envelope to the top left allows you to "add Gmail account". See the circled area to the top left. Once I click on that button, then the Looping occurs.
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Hornblower409 5,895 Reputation points
2026-02-10T01:58:46.9733333+00:00 The top two icons in your left side apps list would appear to be Add-Ins and not part of standard Outlook Web.
Please check for Add-Ins:
Open any email.
Click the "waffle" Apps menu in the message header.[Get add-ins]
[My add-ins]See if you can identify the Add-In that corresponds to the second app in your panel.
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Q&A Assist2026-02-08T18:10:57.4733333+00:00 AI generated content. This question contains an answer created with AI from Q&A Assist. Learn moreIt seems like you're experiencing an issue with the authentication process when trying to connect your Gmail account to Outlook on the web. This looping issue can sometimes occur due to a few reasons. Here are some steps you can take to troubleshoot the problem:
- Clear Browser Cache and Cookies: Sometimes, cached data can cause issues with authentication. Try clearing your browser's cache and cookies, then attempt to sign in again.
- Enable IMAP in Gmail: Ensure that IMAP is enabled in your Gmail settings. You can do this by signing into your Gmail account, going to Settings > Forwarding and POP/IMAP, and ensuring that "Enable IMAP" is selected.
- Check 2-Step Verification: If you have 2-step verification enabled on your Gmail account, ensure that you have created an app password for Outlook. You will need to enter this app password instead of your regular Gmail password when prompted in Outlook.
- Try a Different Browser: If the issue persists, try using a different browser or an incognito window to see if that resolves the looping problem.
- Disable Browser Extensions: Sometimes, browser extensions can interfere with the sign-in process. Try disabling any extensions that might affect your browser's functionality.
If you continue to face issues after trying these steps, it may be helpful to consult Microsoft support or check for any known issues with Outlook and Gmail integration.
References: