hotmail account

Question

can some one help me i think i have been hacked on my email as people were receiving emails from me which i had not sent asking for money. i am now not receiving emails from anyone and cant get any help to sort it PLEASE HELP

Answer 1

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Then, take one step further - Go to your Microsoft account online https://account.live.com> Sign in > Your info > Sign in preference. Add an alias - You have two options here:

Create new: this will allow you to use the native domain outlook.com to create a new alias.

Add existing: this will allow you to add a 3rd party email address, such as yahoo, gmail, as long as they are not already associated with another Microsoft account.

Once added, make this new alias your primary alias, do NOT delete the old alias. Then at the bottom, click on "Change sign in preference". On the next page, uncheck the box for the old alias. This means, from now one, the old alias cannot be used to sign into your Microsoft account, but it can be still used to receive emails, etc.

Answer 2

It sounds like your Hotmail account has been compromised. Here are some steps you can take to regain control and secure your account:

1. Change Your Password: Immediately change your Hotmail password to a strong, unique one that you haven't used before.
2. Check for Unauthorized Activity: Once you regain access, check your account activity for any unauthorized changes, such as unfamiliar forwarding rules or linked accounts.
3. Enable Two-Factor Authentication (2FA): If you haven't already, enable 2FA to add an extra layer of security to your account.
4. Review Email Rules: Sign in to Outlook Web and check Settings → Mail → Rules for any suspicious rules that may have been created by the hacker. Delete any that you do not recognize.
5. Sign Out Everywhere: Go to Microsoft Account Security and use the "Sign out everywhere" option to disconnect any active sessions.
6. Scan Your Devices: Run a full antivirus scan on all devices you used to access your Hotmail account to ensure they are not compromised.
7. Inform Your Contacts: Let your contacts know that your account was compromised and to be cautious of any suspicious emails they may have received from you.
8. Contact Microsoft Support: If you're still having trouble, reach out to Microsoft Support for further assistance with recovering your account and addressing any ongoing issues.

Following these steps should help you regain control of your account and prevent further unauthorized access.

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References:

• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• How do I know if an email from Microsoft support is genuine? - Microsoft Q&A