I keep getting request to authenticate

Question

Hi,

im daily receiving notifications to authenticate my account. But the request are done at time where I’m sleeping and etc. I have changed my password, but I’m still getting the notification. Please help me, I’m very scared since i have a lot of important accounts connected to my Authenticator.

Answer 1

It sounds like your account may have been compromised, especially if you are receiving authentication requests at odd hours. Here are some steps you can take to secure your account:

1. Check for Unauthorized Access: Review your account security settings. If you can sign in, check for any unfamiliar devices or apps that may have access to your account.
2. Sign Out Everywhere: Use the "Sign out everywhere" option in your Microsoft Account Security settings to terminate all active sessions.
3. Review Security Info: Ensure that your recovery email and phone numbers are up-to-date and remove any that you do not recognize.
4. Enable Two-Factor Authentication (2FA): If not already enabled, consider setting up 2FA to add an extra layer of security.
5. Contact Microsoft Support: If you suspect unauthorized access, reach out to Microsoft Support for assistance. They can help you secure your account and investigate any suspicious activity.
6. Change Passwords: Since you've already changed your password, ensure that it is strong and unique. Consider changing passwords for other accounts linked to your Authenticator as well.
7. Monitor Account Activity: Keep an eye on your account activity for any unusual transactions or changes.

Taking these steps should help you regain control and secure your account against unauthorized access.

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References:

• Hacked account - Microsoft Q&A
• Requesting a Tenant Admin MFA Reset - Microsoft Q&A