Urgent Request for Full Recovery of OneDrive Business Account Files

Question

Dear Microsoft Support Team,

I hope this message finds you well.

I am writing to request your urgent assistance regarding a serious issue with our OneDrive Business account.

Some time ago, our developer created a OneDrive Business account on our behalf and added me as a user. I regularly uploaded important business documents to this account and shared several files with other team members. Unfortunately, the developer did not inform us that the subscription for this account was about to expire.

As a result, after the account expired, our files were deleted. At the moment, we are able to see and restore the folder structure, however the contents of the folders cannot be opened or accessed. These files contain critical business documents, and they were stored only in this OneDrive account.

We kindly request your support to help us fully recover all files and their contents, if possible. This matter is extremely urgent for our business operations, and we would highly appreciate any assistance or guidance you can provide.

Please let us know if you require any additional information from our side to proceed with the recovery process.

Thank you in advance for your time and support.

Kind regards,

Answer 1

Hi Sevinj Zeynalli

Thank you for reaching out to the Q&A Forum.

Based on your situation, to recover the data you can try to create a support ticket with Microsoft Unified Overview | Microsoft Unified (Please note that this will be a paid ticket)

Here is some information you can refer to: Support limitations for issues with Microsoft 365 Apps - Microsoft 365 Apps | Microsoft Learn

Additionally, I hope you understand that this forum is a peer-to-peer community, where members can share advice and experiences. While I cannot provide direct support, but I can guide you to the place where you’ll receive the most effective assistance.

I hope this information proves helpful.

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Answer 2

To recover files from a deleted OneDrive Business account, you can follow these steps:

1. Check if the user was deleted within 30 days: If the user account was deleted within the last 30 days, you can restore the user and all their data from the Microsoft 365 admin center.
   • To restore a user, go to the Active users or Deleted users page in the Microsoft 365 admin center and follow the instructions to restore the user.
2. If the user was deleted more than 30 days ago: The OneDrive will no longer appear in the Microsoft 365 admin center, and you will need to use PowerShell to restore it. Here are the steps:
   • Download the latest SharePoint Online Management Shell.
   • Connect to SharePoint as a SharePoint Administrator in Microsoft 365.
   • Use the command Get-SPODeletedSite -Identity <URL> to check if the OneDrive is available for restore.
   • If it appears in the results, restore it using Restore-SPODeletedSite -Identity <URL>.
   • Assign an administrator to the OneDrive using Set-SPOUser -Site <URL> -LoginName <UPNofDesiredAdmin> -IsSiteCollectionAdmin $True.
3. If you need further assistance: If you are unable to restore the OneDrive using these methods, consider reaching out to Microsoft support for additional help. They can assist you with the recovery process and provide guidance based on your specific situation.

Given the urgency of your request, it is advisable to act quickly and utilize the support channels available to you.

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References:

• Restore a deleted OneDrive
• Restore a deleted OneDrive