I cannot enroll W10 ESU. Message: something went wrong

Question

Answer 1

Make sure your system meets primary requirements:

• Devices need to be running Windows 10 Version 22H2 Home, Professional, Pro Education, or Workstations edition.
• Devices need to have the latest Windows Update installed.
• The Microsoft account used to sign in to the device must be an administrator account. The ESU license will be associated with the Microsoft account used to enroll. You may be prompted to sign in with a Microsoft account, if you typically sign into Windows with a local account.
• The signed Microsoft account can’t be a child account.

If issue still persists, you can refer this fix:

https://www.kapilarya.com/we-cant-enroll-you-in-extended-security-updates-right-now

Let us know if this helps!

Note: Included link(s) in this reply refers to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

Hi! A mensagem nao mostra nenhum codigo de erro que possa ajudar. Entao vamos tentar algumas solucoes: Microsoft Account

You must have a Microsoft account linked to Windows. Go to Settings > Accounts > Your Info > Sign in with your Microsoft Account... > Follow the sign-in steps.

Install Updates Pending

Install update KB5062649, which is required for the ESU to work.

https://www.catalog.update.microsoft.com/Search.aspx?q=KB5062649%20

• Click Download under the "2025-07 Cumulative Update Preview for Windows 10 Version 22H2 for x64-based Systems (KB5062649)".
• Double-click the standalone update file > Follow the instructions.

Check ESU Services and Status

Open the Command Prompt and view the ESU status in the Windows Registry.

1. Type "Command Prompt" in the Search bar > Right-click the app > Select "Run as administrator."
2. Type the following commands:

WARNING: Type the entire command on the first line > Press ENTER > Wait for the command to complete > Run the next command in the list.

reg.exe query "HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\ConsumerESU" 

Expected result:

ESUEligibility REG_DWORD 0x2

ESUEligibilityResult REG_DWORD 0x1

• ESUEligibility must be 0x2
• ESUEligibilityResult must be 0x1
• If different numbers are returned, send me the results and perform the next steps.

3. Still in the Command Prompt, enter the commands below to enable the User Experiences and Telemetry (DiagTrack) service if it is disabled. This service is required for ESU to function.

sc.exe config DiagTrack start= auto 

sc.exe start DiagTrack 

4. Run the command below for Windows to re-evaluate whether the machine is eligible.

cmd /c ClipESUConsumer.exe -evaluateEligibility 

5. Restart your computer > Run the first command and see if the results change.