Getting below error while trying to register for certification.Unexpected error We encountered an unexpected error. Please try again later. If this issue continues, please contact site support.

Question

Unexpected error

We encountered an unexpected error. Please try again later. If this issue continues, please contact site support.

Answer 1

Are you seeing ERROR_VUE_WIDE_BLOCK in the URL when you try and schedule the exam?

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

Answer 2

If you are encountering an unexpected error while trying to register for a certification, it may be due to various reasons, including issues with the website or your account. Here are some steps you can take:

1. Retry Later: Sometimes, these errors are temporary. Wait a few moments and try again.
2. Check Account Status: Ensure that your account is in good standing and not blocked due to multiple failed payments or other issues.
3. Contact Support: If the issue persists, it is advisable to contact site support for assistance. They can provide specific guidance and help resolve the issue.

For additional information on certification and support, you may refer to the resources provided by Microsoft.

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References:

• Unexpected error; please contact Microsoft Technical Support
• An Important Update on Microsoft Training and Certification