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The Microsoft Office CDN at officecdn.microsoft.com is currently returning a “GatewayExceptionResponse” for all HTTPS requests, including the root domain. This affects multiple devices (MacBook Pro and iPhone) and multiple browsers (Safari and Chrome). Examples:
https://officecdn.microsoft.com/
https://officecdn.microsoft.com/pr/wsus/ofmac/OfficeMac/OfficeMac_Installer.pkg
https://officecdn.microsoft.com/db/OfficeMac/OfficeMac_Standard_2021.pkg
DNS resolution is working (ping returns continuous replies), but all browser requests fail instantly. This appears to be a Microsoft CDN gateway outage or misconfiguration affecting my region. Can this be escalated to the Office CDN engineering team?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
The complete service outage has persisted for at least 9 days.
This is a Microsoft CDN gateway outage affecting all Office 2021 for Mac installer URLs. This requires engineering escalation, not user‑side troubleshooting.
This is a Microsoft CDN gateway outage affecting all Office 2021 for Mac installer URLs. This requires engineering escalation, not user‑side troubleshooting.
This outrage has persisted for at least 24 hours.
seems to be outside of Microsoft’s defined measures of quality (DMoQ).
Update: The outage is still ongoing three days after I first reported the problem
All three Office CDN endpoints continue to return GatewayExceptionResponse across multiple devices and networks.
Can this be escalated to the Office CDN engineering team? This appears to be a regional gateway malfunction rather than a client‑side issue.
It seems you are experiencing issues with the Microsoft Office CDN, specifically with receiving a "GatewayExceptionResponse" for all HTTPS requests. This could indeed indicate a temporary outage or misconfiguration affecting the CDN in your region. Unfortunately, I cannot directly escalate issues to the Office CDN engineering team. However, you might consider checking the Microsoft 365 service health dashboard for any reported outages or issues that could be affecting the CDN services. Additionally, reaching out to Microsoft Support may provide you with more immediate assistance regarding this matter.
References:
Doesn’t seem like this AI response is helpful at all. There was nothing in the response beyond what I had entered in my question. I need to have a Microsoft trouble ticket to be entered.
The absolutely is NOT an Office 365 issue.
i have perpetual license code for Office 2021 for MAC and need to download Office 2021 for MAC installable, NOT 365.
Can I somehow get a human response to this issue?
This is a Microsoft CDN gateway outage affecting all Office 2021 for Mac installer URLs. This requires engineering escalation, not user‑side troubleshooting.
My Microsoft copilot AI suggested that I post this clarification…
This is a Microsoft CDN gateway outage affecting all Office 2021 for Mac installer URLs. This requires engineering escalation, not user‑side troubleshooting.