1 office product price, same time, shows purchased product, free, redeemed

Question

Why does it say there were 2 purchases made? One was the full price, the other one free because it was redeemed?

Answer 1

Hi, I'm John! I will help you with this.

In many cases, this happens when a previous subscription, trial, or promotion converts into a “redeemed” or “free” entry in your account history, even if you didn’t manually redeem anything.

To help narrow down the issue:

1. When you sign in at https://account.microsoft.com/services what does your subscription status show now (Active, Canceled, Expired, etc.)?
2. If you open Order History, do both entries show the same date and order number, or are they different?
3. Do you see any recent payment method linked to your account?

---

Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

I did quit my monthly subscription

Answer 3

I didn't purchase, I did not redeem anything,

Answer 4

The reason it shows two purchases—one at full price and the other as free due to redemption—could be related to how subscriptions and licenses are processed in Microsoft 365. When you redeem a product, it typically means that you have applied a code or offer that grants you a free license or a discount on the purchase. Therefore, the system records both transactions: the initial purchase at full price and the subsequent redemption that offsets part of the cost.

This is common in scenarios where users upgrade or switch subscriptions, as the billing system needs to account for the full price initially charged and any adjustments made afterward due to promotions or redeemable offers.