Can't install Office 2024

Question

I purchase Office 2024 from Microsoft today. When I redeemed the Key. It stated that it has already been redeemed. Now what?

Answer 1

Hi, I'm John! I will help you with this.

To help narrow this down, could you please check this first:

• Go to https://account.microsoft.com/services
• Sign in with the Microsoft account you used when redeeming the key
• See if Office 2024 appears under your subscriptions or products

If you can see it there, please follow these steps below.

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Before installing, it’s a good idea to uninstall all existing versions of Office to avoid conflicts.

Here’s how:

• Open the Control Panel > Programs > Programs and Features.
• Look for any version of Microsoft Office or Office apps, right-click, then choose Uninstall. Please uninstall all Office apps.
• Once that’s done, restart your computer just to be safe.

Then, to reinstall Microsoft Office:

• Go to https://account.microsoft.com/services again.
• Sign in using the same Microsoft account linked to your license.
• Find your Microsoft Office 2024 and click the "Install".
• That will download the installer for the Office apps, just run it and follow the steps.

If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.