i received a text message saying the my phone number was removed from my microsoft account

Question

I received a text message saying the phone number on my account was removed and a strange email in now showing up how can i recover my account.

Answer 1

I'm sorry to hear that you're experiencing this issue. I'm happy to help.

This may mean your account has been compromised and the hacker changed your recovery methods. What exact error message do you see when you try to log in to your account?

Answer 2

If you received a text message indicating that your phone number was removed from your Microsoft account and are noticing unusual emails, it is crucial to act quickly to recover your account. Here are the steps you should follow:

1. Use the Account Recovery Form: Visit the Microsoft account recovery page and select the option for account recovery. Follow the prompts and provide any recovery options available, such as alternate email addresses or phone numbers you may have set up.
2. Look for Unauthorized Activity: If you manage to regain access to your account, check for any unauthorized changes or suspicious activities, such as unfamiliar linked accounts or email forwarding rules.
3. Change Your Password: Once you have access, immediately change your password to a strong and unique one. Re-enable two-factor authentication (2FA) and ensure that your recovery options are current.
4. Contact Microsoft Support: If you encounter difficulties during the recovery process, reach out to Microsoft Support for assistance. They can help you with account recovery and may have additional tools to verify your identity.
5. Notify Your Contacts: If your account has been compromised, inform your contacts about the situation to prevent them from falling victim to potential phishing attempts from your account.

Be persistent in your recovery efforts and provide as much detailed information as possible during the recovery process to help verify your identity.