I have misplaced my username for my admin login

Question

Hi

I have misplaced my username login details for admin for my organisation. I know my password but not username. How do I find this out?

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Moved from: System Center Service Manager

Answer 1

Dear @Accounts - Zonetech Protective Services, 

Thank you for posting your question in the Microsoft Q&A forum.  

As a moderator, I don't have the tools to investigate your specific account directly. Because this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. However, I will try my best to guide you as clearly as possible. 

I will try to list as many scenarios as possible, please help me read this email carefully and follow the steps: 

First, let's try the most common conventions: try First Initial + Last Name or First Name + Last Name followed by your tenantdomain.onmicrosoft.com. 

If that doesn’t work, do you happen to have your login details saved in your browser? If so, you can open your browser settings and go to 'Passwords' to find it. I’m not sure which browser you are currently using, if you let me know, I can show you where to look. For example, I use Edge, so I go to Settings > Passwords and autofill. 

Are there any other Admins in your tenant? If there are, please ask them to log in to the Admin Center and check for you. 

In the event that none of the three methods above work, you will need to contact the Data Protection Team. They are the only team capable of verifying your tenant ownership and providing you with your Global Admin account details. 

Option 1: You might need to contact Data Protection Team via phone service number via this link: Customer service phone numbers - Microsoft Support. The agent will be able to create a ticket for you under the affected tenant and then transfer this ticket to Data Protection team. The biggest goal is to get past the IVR (automated system) to a live agent and emphasize this critically important security factor. Please help me speak loudly, only keywords, clearly, and patiently waiting for the machine to respond. 

Option 2: Create a new tenant with trial subscription to access and submit a ticket in Admin Center. 

If you still can't get through to a real person for help, help me try this: 

Register for a free trial (new tenant with trial subscription) of Microsoft 365 at this link: Compare All Microsoft 365 Plans | Microsoft. The goal is to create a temporary Global Admin account so you can log in to the Microsoft Admin Center. Once you're in, you can submit a support ticket directly to Microsoft. Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.   

How to Submit the Support Ticket in Admin Center: Get support - Microsoft 365 admin | Microsoft Learn 

Please help me take a look and see which scenario fits your account. I am standing by to assist with any information. If you have any questions or require further clarification, do not hesitate to reach out. 

Looking forward to your response!  

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