How to log into a hotmail account that has been blocked and they cannot verify me.

Question

I have tried multiple times to recover my microsoft account and they keep saying information is not sufficient to validate account ownership. How do I get a hold of someone to help me?

Answer 1

I'm sorry to hear that you're experiencing this issue. I'm happy to help.

Based on your description, your account has likely been blocked due to suspicious login activity, multiple failed login attempts, or sign-ins from unverified devices or locations. This is a security measure to protect your information.

When your account is blocked, Microsoft provides instructions on how to unblock it:

https://support.microsoft.com/office/unblock-my-outlook-com-account-f4ad2701-d166-4d8b-8a6a-9af2a1f8a4c4

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Unfortunately, if all the basic steps fail, your only option is to use the account recovery form. The information you provide should match your account to verify your identity and recover it.

Microsoft takes account security seriously, so recovery is fully automated. Even Support cannot directly unblock your account and will ask you to fill out the form.

If you have already used the account recovery form and received a reply stating that the information provided was insufficient, you will need to fill out the form again with any new information you remember. Please note that you can submit the form up to two times per day until you recover your account.

Helpful Tips:

● Include contacts, subject lines of past emails, or any services you used (like Skype or Xbox).

● Complete the form using a device and location you’ve previously used to sign in.

● The more accurate info you provide, the better your chances of success.

If you're still unsuccessful after several attempts, please refer to the 'Account recovery unsuccessful' page.

https://support.microsoft.com/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Answer 2

How do I contact customer Microsoft support because I have tried to login to my email for 2 weeks straight using every answer I can think of.

Answer 3

If your Hotmail account has been blocked and you're unable to verify your identity, here are some steps you can take:

1. Wait for Lockout Period: If you've attempted to log in multiple times unsuccessfully, your account may be temporarily locked. It's advisable to wait for about 24 hours before trying again. Avoid further attempts during this time, as they can reset the cooldown period.
2. Use the Account Recovery Form: Go to the Microsoft account recovery page and fill out the recovery form. Provide as much accurate information as possible, including recent email subjects, contacts, and any previous passwords you remember. This is crucial for verifying your identity.
3. Contact Microsoft Support: If you're still having trouble, you can reach out to Microsoft Support directly. While you may not be able to speak to someone immediately, using the support portal to chat with an agent can help you explain your situation and get guidance on the recovery process.
4. Try Different Devices: When filling out the recovery form, use a device and network that you typically use to access your account. This can help in the verification process.
5. Be Persistent: If you receive a message stating that your information is insufficient, try again with different details or additional information that might help verify your identity.

These steps should help you in regaining access to your account.

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References:

• Locked out of my Outlook account and recovery options not working - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A