Identity Validation stuck on "Action Required" - Authenticator shows "VerifiableCredential Card missing" when scanning QR code

Question

I have a Trusted Signing account (Organization, Public) with identity validation stuck in "Action Required" state.

When I click the verification link and scan the QR code with Microsoft Authenticator, it shows:

"VerifiableCredential Card missing"

Under the Verified IDs tab in Authenticator, there is nothing - just "Scan QR code". No credential has been issued.

Setup:

• Azure account signed in with Gmail
  • Country: Canada
• Authenticator has both my personal account and a work account (@**********.onmicrosoft.com)
• Tried scanning with both accounts active How do I get past this step?

Answer 1

I found the solution to this: you need to first establish a "Verified ID" in the Authenticator app. That is presumably the "card missing" that the error message is referring to.

To establish a Verified ID, follow the link under the Azure verification QR code that says "Don't have a Verified ID? Get verified here through our trusted ID-verifiers."

Here in the US, that link took me to a URL at a site called au10tix.com. From there, it took maybe 5 minutes to complete that process, including scanning in some government ID and taking a selfie.

Once done, it presented its own QR code, which the MS Authenticator app scanned to create a "Verified ID" in its wallet. Then I could double back to the QR code for Azure's identity validation, and it accepted it this time.

Answer 2

Does this help, also tag Microsoft Authenticator to get their help.

Close all open instances of the authenticator app on your mobile, this is usually done by swiping up, finding the app, then swiping up again.  Ensure you close all instances of the authenticator app before relaunching.

• Make sure you are using the latest version of Microsoft Authenticator (Android/iOS). Older versions may not fully support Verified ID.
• Clear your web cache, if you are accessing the Verified ID setup through a browser, clear your cache or try completing the process using a different browser.
• Avoid Weak Internet Connections or VPNs. Do not use a weak Wi‑Fi connection or any VPN/Proxy service. These can interrupt the secure handshake between the browser and Microsoft Authenticator, causing technical errors.
• Try a different device. Some device‑specific settings or security policies may interfere with the process. If possible, try completing the setup on another phone.

Answer 3

The AI-generated suggestions don't help— I already have my work account added to Microsoft Authenticator. The issue is that no Verifiable Credential is being issued; the Verified IDs tab is empty.

Answer 4

It seems you are experiencing an issue with the Microsoft Authenticator app where it shows "VerifiableCredential Card missing" after scanning the QR code for identity validation. Here are a few steps you can try to resolve this issue:

1. Ensure Proper Account Usage: Make sure you are using the correct account in the Microsoft Authenticator app that corresponds to the organization (LastTenth Ltd) for which you are trying to validate your identity. If you have both personal and work accounts, ensure that the work account is the one active when scanning the QR code.
2. Check for Credential Issuance: Since you mentioned that there are no credentials issued under the Verified IDs tab, it might indicate that the issuance process did not complete successfully. You may need to initiate the issuance process again, ensuring that all steps are followed correctly.
3. Re-scan the QR Code: Sometimes, re-scanning the QR code can help. Make sure the QR code is clearly visible and that you are using the Microsoft Authenticator app to scan it directly.
4. Review the Setup: Confirm that your Azure account is properly configured and that there are no restrictions or issues that might prevent the issuance of verifiable credentials.
5. Contact Support: If the issue persists, consider reaching out to Microsoft support for assistance, as they may provide specific guidance based on your account setup and the error you are encountering.

Following these steps should help you get past the "Action Required" state and resolve the credential issue in the Authenticator app.