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unable to find the certification. can you please help me to get the certification.,

Mogal Atahar 0 Reputation points
2026-02-09T07:15:11.17+00:00

Hi ,

I have completed the az-104 Microsoft certification on 28th Jan,2026 with the MS ID

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  1. Ankit Yadav 12,200 Reputation points Microsoft External Staff Moderator
    2026-02-09T08:17:21.0133333+00:00

    Hello @Mogal Atahar

    Try clearing all your browser cookies, cache and history and then check Score Report and you can download the AZ-104 examination transcript from here: Transcript

    Additionally, please note that Microsoft Q&A does not provide support for Microsoft Certification-related topics. For questions regarding Microsoft Certifications, please use the dedicated communities. Microsoft Training & Certification is supported on their own platform:

    Microsoft Credentials Support / Learning

    Please create your support request there and the Microsoft Learn/Cert staff will assist you.

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    Additional information related to: Certifications, Exams, Assessments and Microsoft Certified Trainer (MCT) program

    If the reply was helpful please don't forget to click on "Accept Answer"

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  2. Q&A Assist
    2026-02-09T07:15:21.7666667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you are unable to find your AZ-104 Microsoft certification in the portal, it is recommended to check a few things:

    1. Confirm Your Login Account: Ensure that you are signing into the correct Microsoft Learn profile. If you have multiple accounts, you might be logged into the wrong one. Check the email associated with your Microsoft Learn profile to ensure it matches the one you used for the certification.
    2. Check Certification Requirements: Make sure that you have indeed passed the exam and that it is eligible for certification. Sometimes, exams may have specific requirements that need to be met.
    3. Contact Support: If you still cannot find your certification, you should reach out to Microsoft Credentials Support for assistance. You can submit a support request through the following link: Microsoft Credentials Support. Make sure to provide them with your details, including your MS ID.

    This support team is specifically equipped to handle issues related to missing certifications and can help you verify your account and course history.

    References:

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