New look outlook classic won't allow me to add my work email

Question

New look outlook classic won't allow me to add my work email

Amina Joolay 0

I switched from the old outlook classic to the new look outlook classic and my work email address which is a pop account did not switch properly. I can see it listed on the side where the accounts are shown but it is not downloading any mail. when I go into manage accounts it does not appear in the list of accounts and then when I click on add account and type in the address it says the email account already exists in outlook. I tried to switch back to the old version but now the old version is not responding and times out. Is there a fix for this?

Asraful Asraful 0 Reputation points

2026-02-09T07:59:55.4433333+00:00

Hello,

Thank you for reaching out.

It appears that the POP account did not migrate correctly when switching from the old Outlook to the new version. This can sometimes cause the account to appear without properly syncing emails.

Please try the following steps:

Restart Outlook and your computer.

Remove the existing POP account from Outlook (if visible anywhere) and add it again manually.

If the issue persists, create a new Outlook profile and re-add your email account.

Make sure your POP and SMTP server settings are correct.

If the old Outlook is not responding, you may need to repair Outlook from the Control Panel or reinstall the application.

If you continue facing this issue, please let us know, and we will guide you further.

Best regards, Asraful
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