Bonjour je n’arrive plus a me connecter sur mon one drive

Question

Je n’arrive plus a me connecter sur mon one drive a cause de microsoft authentificator

Answer 1

It seems you are experiencing issues signing into OneDrive, potentially due to problems with Microsoft Authenticator. One common error when signing into OneDrive is the error code 0x8004dec5, which is usually caused by multiple cached identities. Here are some steps you can take to resolve this issue:

1. Remove Cached Identities from the Registry:
   • Start the Registry Editor.
   • Navigate to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity.
   • Right-click on Identity and select Delete.
2. If Shared Computer Activation is Enabled:
   • Also remove the entry from HKEY_USERS\<user_SID>\SOFTWARE\Microsoft\Office\16.0\Common.
   • You can find your user SID by running the whoami /user command in Command Prompt.
3. Clear Cached Credentials:
   • Sign out of OneDrive.
   • Remove all folders in the following locations:
     • %localappdata%/Microsoft/OneAuth
     • %localappdata%/Microsoft/IdentityCache

If the issue persists, consider checking if your OneDrive account is frozen due to inactivity or exceeding storage limits. You can learn more about this by visiting the appropriate Microsoft support pages.

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References:

• Error 0x8004dec5 when signing in to OneDrive
• Error AADSTS50020 when signing in to the OneDrive sync app