How can I add a secondary email address in case I cannot my primary email

Question

Hello

How can I add a secondary email address in case I cannot my primary email

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

I understand that your Microsoft account was hacked and that the recovery email address was changed. You would now like to change it back, correct?

May I please know if you are able to sign in to your Microsoft account using any alternate security contact methods, such as your phone number here?

https://account.live.com/proofs/Manage

• If you are able to sign in to your account on the link above, you can add new security information, such as a recovery email or phone number, to receive the verification code.
• This email address or phone number verification will appear when you are trying to reset your Microsoft account password.

If the hacker has changed the recovery/backup email address and you are unable to sign in,

On the Verify your identity screen, select I don't have any of these and then follow the prompts to replace the security information.

Note: If you remove all of your previous security information and replace it with new information, your account will be placed in a restricted state for 30 days.

Answer 2

Hello

When I was hacked my email that I had added in case I lose my password or cannot access my primary email was changed - how can I change this please

Answer 3

To add a secondary email address (also known as an alias) in Microsoft 365, you can follow these steps:

1. Log into the Microsoft 365 admin center and go to the Users > Active users page.
2. Select the user for whom you want to add the alias.
3. Under Aliases, select Manage username and email. Note that this option will only be available if the user has a license assigned.
4. On the Manage username and email page, enter the new alias in the Username field, select a domain from the drop-down list, and click Add. The alias must end with a domain from the list.
5. Once you are done, choose Save changes. It may take up to 24 hours for the new alias to update.
6. The user will now have both a primary address and the new alias, and emails sent to either address will go to the same inbox.

If you need to manage email sent to a single email address by multiple users, consider creating a shared mailbox instead.

Make sure you have the necessary permissions to perform these actions, as you need to be a member of the user administrator role.

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References:

• Add another email alias for a Microsoft 365 business subscription user
• Add or remove email addresses for a mailbox in Exchange Online