You debited £84.99 from my account on 16th December in addition to me paying £8.49 monthly. This is a mistake on your part and I demand a refund of £84.99 with immediate effect.

Question

You debited £84.99 from my account on 16th December in addition to me paying £8.49 monthly. This is a mistake on your part and I demand a refund of £84.99 with immediate effect

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find out what that extra payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that extra payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

If you believe that you have been incorrectly charged, it is important to contact Microsoft directly to resolve the issue. Since this is a community forum and does not have access to your account details, I recommend following these steps:

1. Visit the Microsoft support page.
2. Sign in with your Microsoft account.
3. Select the product related to your issue.
4. Click on "Get Home support" and describe your issue.
5. Use the "Contact Support" option to chat with a support agent.

They will assist you in processing your refund request for the £84.99 charge.

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References:

• Request a refund - Microsoft Q&A
• Investigate a billing charge - Microsoft Q&A