failed to take exam, please reschedule

Question

hello team,

i tried to take exam but today failed to start it, please reschedule

Microsoft 365 Certified: Endpoint Administrator Associate - MD-102

Answer 1

To reschedule your exam, you need to log in to your Learn profile. Here are the steps you should follow:

1. Log in to your Learn profile and choose Profile from the dropdown menu in the photo avatar.
2. Go to Credentials in the profile menu and select Certifications beside Applied Skills.
3. Scroll to the exam appointment you wish to cancel or reschedule and choose either the “Cancel” or “Reschedule” link.
4. You will be redirected to the exam delivery provider’s site to cancel or reschedule your exam.

Please ensure that you reschedule or cancel at least 24 hours before your scheduled exam to avoid forfeiting your exam fee. If you need further assistance, you can also contact Pearson VUE Customer Support for help with rescheduling your exam.

Answer 2

Hello, I’m Quinn and here to help!

The previous answer is correct regarding rescheduling. To add, since your issue is that the exam failed to start, I recommend contacting the exam provider’s support directly (Pearson VUE or Certiport). They’ll review your case and assist with rescheduling if needed.

For Pearson VUE: https://home.pearsonvue.com/microsoft

For Certiport: https://www.certiport.com/microsoft

Note: These are non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.