Identity Validation stuck "In Progress"

Question

Identity validation for my organization has been stuck at "In Progress" for over a week. The last step we completed was submitting the requested docs for review.

Now we paid for Azure support hoping we could file a ticket, but apparently we can only post here without paying more, so hoping we can get some help.

Answer 1

If your identity validation is stuck at "In Progress" for over a week after submitting the requested documents, it may be due to the Microsoft validation team needing more time to review the information provided. Here are some steps you can take:

1. Check for Communication: Ensure that you have not missed any emails from Microsoft regarding your identity validation. Sometimes, additional documentation may be requested, and failing to respond can delay the process.
2. Contact Support: Since you have paid for Azure support, you should be able to create a support ticket in the Azure portal. If you are facing issues with that, consider posting your question on Microsoft Q&A using the tag artifact-signing for community assistance.
3. Avoid Duplicate Requests: Creating additional identity validation requests for the same organization that is already in progress does not help and can complicate the process.

If you still need assistance, consider reaching out to Azure Support directly or through Microsoft Q&A for more specific guidance on your situation.

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References:

• Artifact Signing FAQ
• What are my support options when I set up Artifact Signing?