Make it make sense

Question

I am lock out of my account

I have old email address I have to use to get verification code.

When I enter to verify it’s me

TEAM MICROSOFT want to question me of verify is me who’s NAME ON BOTH EMAIL ADDRESS IS THE SAME PERSON USING IT THE SAME DEVICE. I understand its security but make it make sense.

Answer 1

To all users a VPN because Microsoft will block you

Answer 2

Do me a favor just Delete ******@hotmail.com I’ll accept loosing everything and make a new one thanks for protecting me fro

me

Answer 3

It sounds like you are facing a frustrating situation with account verification. Microsoft implements strict security measures to protect user accounts, which can sometimes lead to confusion, especially when the verification process seems redundant. When you attempt to verify your identity using an old email address, Microsoft may ask for additional confirmation to ensure that the person trying to access the account is indeed the rightful owner. This can include questions about the account that may seem unnecessary if the names on both email addresses match.

If you continue to have issues with account recovery, it may be helpful to wait for the lockout period to pass or to try the account recovery form from a familiar device and location. Additionally, if you have reached the limit for recovery attempts, you will need to wait before trying again.

For further assistance, consider reaching out to Microsoft Support directly, as they can provide guidance specific to your situation.

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References:

• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• Locked out of my Outlook account and recovery options not working - Microsoft Q&A