Account Recovery Assistance After Hack

Question

My Microsoft account (originally linked to gwilliam97) was hacked a few months ago. I’ve been unable to fully recover it due to missing original info. Could you advise what steps or verification methods I can use to prove ownership and regain access? I can provide any additional info you need.

Answer 1

To recover your hacked Microsoft account, you can follow these steps:

1. Use the Microsoft Account Recovery Form: Go to the official recovery page at https://account.live.com/acsr. Fill out the form with as much accurate information as possible. Include details like previous passwords, email subjects, and any other information that can help verify your identity.
2. Provide Additional Information: Since you mentioned you can provide additional info, be prepared to include details such as:
   • The last four digits of any linked phone numbers.
   • Any recovery email addresses you might have set up.
   • Details about your account activity, such as recent purchases or contacts.
3. Check for Account Activity: If you regain access, immediately check for any unauthorized changes or settings in your account.
4. Contact Microsoft Support: If the recovery form does not work, you may need to reach out to Microsoft Support for further assistance. You can do this through their support portal. Look for options to chat with a support agent, as they may provide additional help in verifying your identity.
5. Be Persistent: If you encounter issues during the recovery process, continue trying to submit the recovery form and reach out to support as needed.

Following these steps can help you prove ownership of your account and regain access.