Onbekende kosten afgeschreven

Question

Beste meneer/mevrouw,

Er wordt elke maand vanaf 25 februari 2025 een bedrag afgeschreven, namelijk 6,78 en 0,87 cent in december. Ik begrijp niet waar deze gegevens vandaag komen. Ik denk dat er ergens een extra account is waar ik niet van weet. Willen jullie contact opnemen met mij om achter dit account te komen.

Met vriendelijke groet,

Answer 1

Dit forum is puur een gebruikersforum; niemand hier heeft toegang tot accounts. Gebruik een Microsoft-account en probeer de stappen in deze link te volgen om te achterhalen waarvoor die betaling was.

https://support.microsoft.com/nl-nl/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Volg vervolgens de stappen in deze link om de betaling te annuleren en een terugbetaling aan te vragen.

https://support.microsoft.com/nl-nl/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Answer 2

It seems you are experiencing unexpected charges on your account, which may indicate an issue with your billing profile or possibly an extra account that you are unaware of. To resolve this, I recommend contacting Microsoft Billing Support directly, as they can assist you in reviewing your account and identifying the source of these charges. Here are the steps you can follow to get in touch with them:

1. Visit the Microsoft 365 Admin Center and log in with your admin credentials.
2. Click on the help & support button, usually located at the bottom right of the dashboard.
3. Type in your issue in the search bar and select "Contact support".
4. Provide your details and describe your problem clearly for a quicker resolution.
5. Choose your preferred contact method and submit your support ticket.

This will allow the support team to assist you in tracking down the unknown charges and any associated accounts.

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References:

• My yearly subscription was paid on August 9, 2025 on charge card ending in 0705. Then that card was billed again on October 9, 2025 and a card ending in 6754 was charged again on October 15, 2025. I need to have the two additional charges removed.
• i have few charges from Microsoft that i didn't get invoices.. it was charged by my credit card - how can understand what for ???? no invoices on my mail or notice about it// i also need to understand if it my account was hacked