Not able to cancel MS 365 Business Standard Abonnement and login to MS365 Admin Center

Question

Actually I have two test abonnements for MS 365, one single private and one business standard. Both are connected to email: ******@gmail.com

I want to keep single private and to cancel business standardabonnement, because I don't need both.

1. I am ablo to login to my account for single private, but I am not able to login to the other account for business. I don't have the login data anymore.
2. I have got an Email from microsoft acording the periodic payment for the business standard abonnement. There are listed the following account informations. companies name: Ingenieurbüro Naundorf domain: IngenieurburoNaundorf.onmicrosoft.com prolongation of abonnement: Donnerstag, 12. Februar 2026 primary mandats-ID: fc670056-f1e5-4266-96c8-b8270680ce09

I was chatting two times with support and tried everything what was on your FAQs. I spent many hours with it.

Can you please cancel the MS365 business standard abonnement and assist me in this topic.

Answer 1

You should be able to manage your business subscription via https://admin.microsoft.com.

To get in touch with Microsoft business support, call the phone number for your region from the article at https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 . If the problem is with account access, you have to talk to the Data Protection Team.

Answer 2

I need real support. Someyone who looks over it.