Pc freezing when away

Question

Every time I leave my pc alone it has a high chance just to freeze, and I have to restart it every time it does. I tried searching up how to fix it, but everything didnt work like replacing the ram and gpu and it still would freeze. I had this problem for around a year, and I would like to fix it. This computer is a computer my brother made for me around 2 or 3 years ago. I also dont know much about computers.

Answer 1

Thanks.

---

I found entries indicating that there was an error creating the dump files. This is probably due to the type of crash that is happening.

This also means that the problem you are experiencing is related to the Blue/Black Screen of Death (BSOD), which may be caused by a driver.

---

I suggest you use the Driver Verifier utility. This utility is used to force the system to show the driver causing the problem.

Before turning on Driver Verifier, I like to create a restore point just in case. I suggest doing the same.

https://support.microsoft.com/windows/system-protection-e9126e6e-fa64-4f5f-874d-9db90e57645a

---

Turn on Driver Verifier, let the system crash 3 times, then turn off Driver Verifier. Share the minidumps that the crashes created.

1. Press Win + R, type verifier, and press Enter;
2. Select Create custom settings (for code developers) and click Next;
3. Check these options:

• Pool Tracking
• I/O Verification
• Deadlock Detection
• DMA Checking
• Security Checks
• Force pending I/O requests
• IRP Logging
• Miscellaneous Checks
• DDI compliance checking

4. Select Select driver names from a list;
5. Sort by Provider and choose all non-Microsoft drivers;
6. Click Finish and restart your computer. Driver Verifier will now monitor the selected drivers.

(Pay attention to the blue screen that is displayed. Sometimes, it may contain useful information.)

---

After the system crashes at least 3 times, follow the procedure below to disable the Driver Verifier.

1. Open Start and type cmd, right-click on Command Prompt and select Run as administrator.
2. Run the following commands at the Command Prompt one at a time:

verifier /reset
verifier /bootmode resetonbootfail

3. Then, restart the PC.

---

If the system no longer starts due to BSOD caused by the Driver Verifier, start it in Safe Mode and perform the above procedure to disable Driver Verifier.

https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f

---

I await your reply.

Feel free to ask any questions you may have.

Answer 2

Thanks.

---

The Driver Verifier indicates that the crash was caused by the driver "vgk.sys", which belongs to the Vanguard anti-cheat.

In certain situations, this driver may remain loaded in memory even when the associated service/application is not actively running. Additionally, it can sometimes continue operating in the background even if the game itself is closed.

---

I suggest you uninstall Vanguard and reinstall it.

Then, restart (not shutdown) your PC and see if the system will work stably.

---

Feel free to ask any questions you may have.

Answer 3

Hi. I'm David, and I'm happy to help you.

---

This behavior can occur for several reasons. It is necessary to investigate.

---

Please do the following:

Export and share the log for analysis:

1. Press Windows + X and select Event Viewer;
2. Expand Windows Logs and select System;
3. In the Actions panel on the right, select Filter Current Log;
4. In Event level, check the boxes Critical, Warning, and Error and click on Ok;
5. Again, in the Actions panel, select Save Filtered Log File As and save in an easily accessible place.

Then, upload the file to the cloud (OneDrive), choose to share it, and get the link.

Post the link to the file here so I can have a look.

---

I await your reply.