how to use office 365 if it was supposed to be allready installed

Question

I purchase a computer that said that office 365 was installed how do i get to use

Answer 1

The PC manufacturer's web site should be able to tell you if a full version is actually included with your computer model. Sometimes, all you get is a trial version.

Answer 2

Open the Store app.

At the top of the Store App, you should see a section named 'Included with this device', from there you should be able to install and activate the Microsoft 365 subscription by logging into it with your Microsoft account.

Answer 3

If your new computer came with Office 365 pre-installed, you should be able to use it by following these steps:

1. Check for Activation: When you first open an Office application (like Word or Excel), it may prompt you to activate the software. If it does, follow the on-screen instructions to complete the activation process.
2. Sign In: If prompted, sign in with the Microsoft account that is associated with your Office 365 subscription. This is usually the account you used to purchase the subscription.
3. Use Office Applications: Once activated, you should be able to use the Office applications without any issues. If you encounter any messages indicating that Office isn't entitled on your device, it may mean that the pre-installed version is not linked to your Microsoft account.
4. Contact Support: If you believe Office should be included with your device but are facing issues, you may need to contact Microsoft support for assistance.

Make sure to check if your device was supposed to come with Office, as some manufacturers may not include it by default.

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References:

• Microsoft 365 Apps activation error: "The products we found in your account can't be used to activate"
• No Office entitlement found on device