A few days ago someone managed to get into my account and access all of my things and i only recently discovered it, and for some reason its saying that the games i purchased arent purchased and i need to buy them again, is there anyway i can restore them

Question

like i said i lost my account and all my games that were purchased are now saying i need to re purchase them, is there anyway to restore them without purchasing them again

Answer 1

Hello @Byron Thompson ,

Thank you for reaching out.
Have you recovered your Microsoft account and are signing in from the Microsoft account used to Purchase the games?
Here are steps to take to recover your account - https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245
If your Microsoft account was compromised and your purchased games now show as “Buy,” you do not need to repurchase them as long as you recover and sign in to the original Microsoft account used to buy them. Once recovered, your games should automatically reappear back to the store.

I hope this helps.
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