I paid for Microsoft Office subscription 7/4/2025 and it stopped working. How do I get it to work?

Question

I paid for renewal on my Microsoft Office 7/4/2025 on my visa. It stopped working two weeks ago. I need to use Word & Excel. How do I get this to work again?

Answer 1

You haven't said what "stopped working" means, so one can only guess. My guess is to open any Office app and go to File > Account and make sure you are signed in to the Microsoft account that purchased Office.

Answer 2

To resolve the issue with your Microsoft Office subscription that stopped working, you can follow these steps:

1. Check Subscription Status: Go to https://account.live.com and log in to verify that your subscription is active.
2. Sign In Correctly: Ensure you are signed into the correct account in the Office applications.
3. Update License: Open Word or Excel, go to File > Account, and click on Update License. Log in again if prompted.
4. Repair Office: If the above steps do not work, you may need to repair your Office installation. You can do this by going to Apps & Features in your Windows settings, selecting Office, and choosing the repair option.
5. Contact Support: If the problem persists, consider contacting Microsoft 365 Support for further assistance.

Following these steps should help you reactivate your Office subscription and get Word and Excel working again.

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References:

• When opening Word or Excel, getting a 'subscription canceled' message but I have renewed my Office subscription - Microsoft Q&A
• How can I get office 365 to work? - Microsoft Q&A