Azure Sign-in failed with error AADSTS5000224

Question

Azure Sign-in failed with error AADSTS5000224

Sha Liu 40 Microsoft Employee

I am attempting to sign in to the Azure portal, but I encountered the following error. I noticed that several similar issues have been resolved offline. I would appreciate assistance from support.

— ERROR ———

Sign-in failed Error code: AADSTS5000224 Error message: The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in using a new or private browser window. If you are a member of another tenant, you can sign in using: https://portal.azure.com/[tenant-id] or https://portal.azure.com/[tenant-domain]. Error details: interaction_required: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: ac2e2431-4a1b-49c3-a43b-7f4799267900 Correlation ID: 019c438e-0868-76dd-9c59-b9bea17f2864 Timestamp: 2026-02-09 17:58:28Z

@VEMULA SRISAI

VEMULA SRISAI 9,745 Reputation points Microsoft External Staff Moderator

2026-02-10T00:22:51.9966667+00:00

Hello Sha Liu,

Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to work with our engineering team to re-enable authentication for your tenant.

I’ll need a few details to proceed. Please share the following information via private message, as it includes personally identifiable information (PII):

- The affected tenant’s onmicrosoft.com domain name or tenant ID. - The Global Administrator’s User Principal Name (UPN) - Are you a Microsoft employee? If yes, please provide your Microsoft Work ID. - How did you set up this tenant? How are you currently using it (Production/Development/Test), and what would be the impact if we do not re-authenticate it?

Once I have these details, I’ll coordinate with our engineering team to help re-enable authentication for your tenant as quickly as possible.

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VEMULA SRISAI 9,745 Reputation points Microsoft External Staff Moderator

2026-02-10T00:22:51.9966667+00:00

Hello Sha Liu,

Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to work with our engineering team to re-enable authentication for your tenant.

I’ll need a few details to proceed. Please share the following information via private message, as it includes personally identifiable information (PII):

- The affected tenant’s onmicrosoft.com domain name or tenant ID. - The Global Administrator’s User Principal Name (UPN) - Are you a Microsoft employee? If yes, please provide your Microsoft Work ID. - How did you set up this tenant? How are you currently using it (Production/Development/Test), and what would be the impact if we do not re-authenticate it?

Once I have these details, I’ll coordinate with our engineering team to help re-enable authentication for your tenant as quickly as possible.

Answer 1

VEMULA SRISAI 9,745 Microsoft External Staff Moderator

Sha Liu Our engineering team has confirmed that your tenant has now been successfully re‑activated.

Could you please try signing in again from your side and check if everything is working as expected?

If you continue to face any issues or need any additional assistance, please let me know—I’ll be happy to help further.

Answer 2

The error code AADSTS5000224 indicates that the tenant you are trying to access has been deauthenticated and is no longer available. This can happen for various reasons, such as account issues or changes in tenant status. Here are some steps you can take to troubleshoot this issue:

Use a Private Browser Window: Try signing in using a new or private browser window to avoid any cached credentials or session issues.
Check Tenant Access: If you are a member of multiple tenants, ensure that you are trying to access the correct tenant by using the appropriate tenant ID or domain in the URL.
Contact Support: If the issue persists, it is advisable to contact Microsoft support for further assistance, especially if you believe this is an error.

Make sure to provide them with the error details, including the Trace ID and Correlation ID, as these can help in diagnosing the issue more effectively.

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Azure Sign-in failed with error AADSTS5000224

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