Account suspended

Question

My main account has been suspended for an unknown reason - i need to contact UK help urgently but am simply going round in circles

Answer 1

Hey there! Nice to meet you!

If you received an account suspension error message stating that you have violated the Microsoft Services Agreement, you may unblock your account by following this guide through this link:

https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

If the issue persists, try to submit an account reinstatement form:

https://www.microsoft.com/concern/AccountReinstatement?SilentAuth=1&wa=wsignin1.0

(This is not an account recovery web form)

You may receive the results via email within 48 - 72 hours.

If you haven't received a response to the reinstatement request you have submitted after 72 hours, please check your email inbox, junk, and spam folders in case you receive it there.

Thank you for your understanding.

Best Regards,

Darhyl