My email account has been hacked. I have changed my password, but I'm not receiving emails.

Question

My email account has been hacked. I have managed to change my password, but don't seem to be able to receive emails.

Answer 1

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Answer 2

If your email account has been hacked and you have changed your password but are still not receiving emails, it is possible that the hacker may have set up forwarding rules or other configurations that are preventing you from receiving messages. Here are some steps you can take to troubleshoot the issue:

1. Check Email Rules: Sign in to your email account and check for any rules that may have been created by the hacker. Look for any suspicious rules that could be forwarding your emails to another account.
2. Review Forwarding Settings: Ensure that there are no unknown forwarding addresses set up in your account settings that could be redirecting your emails.
3. Security Measures: Since your account has been compromised, consider enabling two-factor authentication (2FA) if you haven't already. This adds an extra layer of security to your account.
4. Contact Support: If you continue to experience issues, it may be helpful to contact your email provider's support team for further assistance. They can help you investigate any unauthorized changes to your account.
5. Monitor Account Activity: Keep an eye on your account for any suspicious activity and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

Taking these steps can help you regain control over your email account and ensure that you can receive emails again.

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References:

• Not receiving emails after my facebook account was hacked - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A