How come I can't receive emails

Question

I changed my password after my email was hacked. Now I can't receive email.

Answer 1

Hello,

Can you receive emails via the web directly www.outlook.com?

If not,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Answer 2

If you have changed your password after your email was hacked and are now unable to receive emails, there are a few steps you can take to troubleshoot the issue:

1. Check Spam/Junk Folder: Sometimes emails may be redirected to your spam or junk folder, so make sure to check there.
2. Verify Account Settings: Ensure that your email settings are correctly configured, including server settings and any rules that might be affecting incoming messages.
3. Check for Forwarding Rules: If there are any forwarding rules set up in your email account, they might be redirecting your emails elsewhere.
4. Contact Support: If the issue persists, consider reaching out to your email provider's support for assistance, as they may be able to identify any account issues or blocks.
5. Security Measures: Ensure that your account is secure and that you have enabled any additional security measures, such as two-factor authentication, to prevent further unauthorized access.

Following these steps should help you identify and resolve the issue with not receiving emails after changing your password.

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References:

• Not receiving emails after my facebook account was hacked - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A