make our non profit portal work

Question

hello,

we have not been able to access our account for years and I'd really like to enable our office staff and volunteers. can you help me?

[Moderator note: personal info removed]

Answer 1

Dear @Diane Porcella,

Thank you for reaching out to Microsoft Q&A forum.

I have sent you a private message.

Please check your inbox for that message. 

You can open Private Messages at your post:  

Answer 2

To regain access to your nonprofit portal, you will need to follow the recovery process for your Microsoft 365 tenant. Here are the steps you can take:

1. Confirm Account: Ensure that you are using the correct Microsoft account associated with your organization. Try signing in with any previously used email account.
2. Submit a Support Request: If you cannot access your account, submit a support request:
   • Go to the Microsoft 365 support page.
   • Select I can't sign in or access my tenant.
   • You may need to verify your identity and ownership of the organization through official business documentation, domain ownership, or publicly listed nonprofit registration data.
3. Contact IT Partner: If a Microsoft partner created or manages your tenant, reach out to their support team for assistance.

It's important to avoid creating a new tenant unless you are intentionally migrating systems, as this could complicate the recovery process.

If you need further assistance, consider submitting a support request through the official channels for nonprofit-related inquiries.

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References:

• Tenant access recovery
• Microsoft Nonprofit Support