How to fix the unexpected error while registering the exam

Question

Hi,

While registering the exam I am getting an error unexpected error

Answer 1

Are you seeing ERROR_VUE_WIDE_BLOCK in the URL when you try and schedule the exam?

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

Answer 2

If you are encountering an "unexpected error" while registering for an exam, it may be due to several reasons. Here are some steps you can take to troubleshoot the issue:

1. Check for Account Blocks: Sometimes, your account may be blocked by Pearson Vue due to multiple failed payments. If this is the case, you should contact Pearson Vue support to resolve the issue. You can find support through the link provided in the context.
2. Restart Your System: An unexpected error can occur due to temporary glitches. Try shutting down your system and restarting it to see if that resolves the issue.
3. Clear Browser Cache: Clearing your browser's cache and cookies can help eliminate any corrupted data that might be causing the error.
4. Try a Different Browser or Incognito Mode: Sometimes, browser extensions or settings can interfere with the registration process. Using a different browser or incognito mode may help.
5. Check Internet Connection: Ensure that your internet connection is stable and that there are no interruptions during the registration process.

If the problem persists after trying these steps, consider reaching out to Microsoft Certification support for further assistance.

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References:

• Exam schedule error - Microsoft Q&A
• I am not able to register for sc200 exam. It;s showing unexpected error. - Microsoft Q&A