emails are all gone

Question

I had a ! next to my email address [Moderator Note: Personal Info Removed]@cedarcrestfarmandfeed.com saying that my email would be removed from the server. I went to microsoft and said I needed to renew my microsoft but I already have so I did it again. This is now the third time I have paid $99 for the subscription and my emails keep disappearing. Now I can not get them at all.

Answer 1

Dear LISA MARIE SAMPLES,

Thank you for posting your question to the Microsoft Q&A. I think I see exactly what is happening here, and I want to help you stop those payments so you can pay the right person.

Because your email ends in @cedarcrestfarmandfeed.com, it is considered a Business Email connected to a specific website domain. The $99 subscription you purchased (likely Microsoft 365 Family or Personal) is fantastic for apps like Word and Excel, but it is strictly designed for personal addresses like @outlook.com or @hotmail.com.

Essentially, you have been paying Microsoft for a "Personal" key, but your email has a "Business" lock. That is why the payments aren't fixing the issue.

Here is the immediate action plan to get your money back and get your email running again.

Step 1: Stop Paying Microsoft (and Get a Refund)

Since that $99 subscription cannot host your business email, you don't need three of them.

1. Go to account.microsoft.com/services.
2. Cancel the duplicate subscriptions immediately.
3. I highly recommend contacting Microsoft Support to request a refund for the extras. Explain to them that you bought the "Consumer" product by mistake for a "Business Domain" problem.

Here is the direct path to reach them:

1. Visit the Contact - Microsoft Support website.
2. Type "Request refund" in the search box.
3. Click Get Help, then scroll down to the bottom and select Contact Support.
   • Note: You will be asked to sign in to your personal Microsoft account.
4. Under Products & Services, select Other Products.
5. Under Category, select Microsoft 365 & Office.
6. Click Confirm.
7. Select Chat with a support agent in your web browser.

Note: The chat team operates during specific working hours. If it says "unavailable," please try again the next morning. If you prefer, you can also leave your phone number there so they can call you back directly.

Step 2: Find Your Domain Host

You likely pay a different company about $20/year for your website name. Who do you pay for your website?

• Is it GoDaddy? (This is the most common setup for small businesses).
• Is it Shopify? (If you run an online store).
• Is it Ionos or Bluehost?

Please check your business credit card statement or old emails for one of those names. That is the company that has likely paused your email because their specific bill is overdue or the mailbox is full.

Step 3: Contact the Domain Host

Once you find that bill (e.g., GoDaddy), log in to their website. You will likely see a warning there saying "Email Service Expired" or "Mailbox Full." That is the bill that needs to be paid.

Step 4: Update Outlook

Once you pay the correct provider (the Host), they might ask you to reset your password. Only then should you go back to your Outlook app, click on the account with the ! icon, and update it with the new password.

I hope this clears up the mystery. Please let me know if you need further assistance!

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Answer 2

how does one contact outlook support?

Answer 3

how can i reach support for outlook?

Answer 4

It sounds like you're experiencing issues with your email account and the disappearance of your emails. Here are some steps you can take to troubleshoot the problem:

1. Check Your Subscription Status: Ensure that your Microsoft subscription is active and that there are no issues with your payment. Sometimes, payment processing can take time or may not go through as expected.
2. Check Email Settings: Log into your account and check if there are any settings or rules that might be causing emails to be deleted or moved to another folder.
3. Recover Deleted Emails: If your emails have been deleted, you may be able to recover them. Check the Deleted Items folder in Outlook. If they are not there, you can also check the Recoverable Items folder if your account is configured to allow this.
4. Contact Support: If the issue persists, consider reaching out to Microsoft Support for assistance. They can provide specific guidance based on your account status and help you recover your emails.
5. Backup Your Emails: Once you regain access, consider backing up your emails regularly to avoid future loss.

If you have further questions or need additional help, feel free to ask!