https://portal.azure.com/ Sign-in failed Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity

Question

https://portal.azure.com/ Sign-in failed Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity

harold browder 0

I'm unable to log into my account and getting this error message.

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 6748c783-421d-43da-9268-85c0f031a500 Correlation ID: 019c4433-4b6c-724b-bfe7-e0cf5e0bb548 Timestamp: 2026-02-09 20:58:58Z

VEMULA SRISAI 9,265 Reputation points Microsoft External Staff Moderator

2026-02-10T01:18:59.01+00:00

Hello harold browder,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 9,265 Reputation points Microsoft External Staff Moderator

2026-02-18T02:18:06.6733333+00:00

harold browder could you please share the requested details in private message.

1 answer

Your answer

VEMULA SRISAI 9,265 Reputation points Microsoft External Staff Moderator

2026-02-10T01:18:59.01+00:00

Hello harold browder,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 9,265 Reputation points Microsoft External Staff Moderator

2026-02-18T02:18:06.6733333+00:00

harold browder could you please share the requested details in private message.

Answer 1

The error message you're encountering, AADSTS5000225: This tenant has been blocked due to inactivity, indicates that your Azure tenant has been made inaccessible due to a lack of activity. This is a measure to help reduce unnecessary costs associated with inactive tenants.

To resolve this issue, you can take the following steps:

Reactivation Request: If you are the tenant administrator, you can request reactivation of your tenant within 20 days of it becoming inactive. After this period, the tenant will be deleted and cannot be recovered.
Contact Microsoft Support: Reach out to Microsoft support for assistance with reactivating your tenant. You can find global support phone numbers on the Microsoft support website.
Check for Account Upgrade: If you previously signed up for a free account, you may need to upgrade to a pay-as-you-go account to regain access. This can be done through the Azure signup page.

Make sure to act quickly to avoid permanent deletion of your tenant if you wish to retain access.

Share via

https://portal.azure.com/ Sign-in failed Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity

1 answer

Your answer