I can no longer access my Azure Subscription that holds my DNS Zone, App&DB setup, etc

Question

I can no longer access my Azure Subscription that holds my DNS Zone, App&DB setup, etc

Michael White 0

I set up Azure Pay-As-you-Go subscription with my gmail account. I then added a DNS zone and my own domain name: PumpSweetSpot.com. I added an new App & Database entry under the subscription. When I went to deploy the app from Visual Studio, I got an error the subscription could not be found. I tried some recommended solutions such as renaming Identification directories on my PC. Nothing helped. So, next I tried to create a new user via Entra ID using my own domain name. I added a Outlook email account for it. I then changed my subscription to the new user name and now cannot get to the subscription using new or old account. I tried just starting over but the old subscription is active and I cannot create an app with my domain using the new description since its in use. PLEASE HELP. I don't know what else to do.

Bharath Y P 5,745 Reputation points Microsoft External Staff Moderator

2026-02-10T18:56:03.1666667+00:00
Hello Michael White. It sounds like you're facing quite a challenging situation with accessing your Azure subscription. Let's break down the steps you can take to resolve this effectively.

Verify Account and Directory: First, ensure you're signing in with the correct account that has access to the subscription. You might be logged into a different account by mistake:

Click on your account icon at the top right corner of the Azure portal and check which directory you are in. Make sure it's the one that contains your subscription.

Clear Cache and Cookies: Sometimes, browser cache issues can cause sign-in problems. Try clearing your browser cache and cookies, or use an incognito/private browsing mode. This can often resolve issues where it seems like you're logged in as a different user.

Check Role Assignments: If you can access the portal but don’t see any subscriptions:

Make sure you have the correct permissions assigned. You should have a role (like Owner or Contributor) that grants you access to the subscription. If you recently changed account roles, double-check that the right roles are still assigned.

Revert to Old Account: If you suspect the new user account created through Entra ID is causing issues:

Try switching back to the original Gmail account you used to set up the subscription. Make sure that account still exists and is active; you can check this with the Azure support team if needed.

Support Request: If the above steps don’t resolve the issue, you might need to reach out directly to Azure support for assistance to regain access to your old subscription.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

I hope this helps! If you have any more questions, feel free to ask. Thanks

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Bharath Y P 5,745 Reputation points Microsoft External Staff Moderator

2026-02-10T18:56:03.1666667+00:00

Hello Michael White. It sounds like you're facing quite a challenging situation with accessing your Azure subscription. Let's break down the steps you can take to resolve this effectively.

Verify Account and Directory: First, ensure you're signing in with the correct account that has access to the subscription. You might be logged into a different account by mistake:

Click on your account icon at the top right corner of the Azure portal and check which directory you are in. Make sure it's the one that contains your subscription.

Clear Cache and Cookies: Sometimes, browser cache issues can cause sign-in problems. Try clearing your browser cache and cookies, or use an incognito/private browsing mode. This can often resolve issues where it seems like you're logged in as a different user.

Check Role Assignments: If you can access the portal but don’t see any subscriptions:

Make sure you have the correct permissions assigned. You should have a role (like Owner or Contributor) that grants you access to the subscription. If you recently changed account roles, double-check that the right roles are still assigned.

Revert to Old Account: If you suspect the new user account created through Entra ID is causing issues:

Try switching back to the original Gmail account you used to set up the subscription. Make sure that account still exists and is active; you can check this with the Azure support team if needed.

Support Request: If the above steps don’t resolve the issue, you might need to reach out directly to Azure support for assistance to regain access to your old subscription.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

I hope this helps! If you have any more questions, feel free to ask. Thanks

Answer 1

It sounds like you're experiencing issues accessing your Azure subscription after making changes to your user accounts and subscriptions. Here are some steps you can take to troubleshoot and potentially resolve the issue:

Check Directory Selection: Make sure that you are signed into the correct Azure directory. Sometimes, the subscription may not be visible if you are in the wrong directory. You can switch directories by selecting your account at the top right of the Azure portal and choosing the correct one.
Permissions Check: Ensure that your account has the necessary permissions to access the subscription. If you have switched to a new user account, verify that this account has been assigned the Owner role for the subscription.
Account Flags: If you set up the subscription with your Gmail account and then switched to a new account, there may be account flags that are preventing access. In some cases, contacting Azure support may be necessary to resolve any account-related issues.
Support Ticket: If you continue to face issues, consider submitting a support ticket to Azure support. They can provide specific assistance for your account and subscription issues.
Browser Issues: Sometimes, browser cache or cookies can cause sign-in issues. Try clearing your browser's cache and cookies or using a private browsing mode to sign in to the Azure portal.

If these steps do not resolve the issue, reaching out to Azure support would be the best course of action for personalized assistance.

References:

Michael White 0 Reputation points

2026-02-09T22:17:11.5133333+00:00

Suggestion was to reach out to Azure support. When I do that, it just routes me back here to Q&A.

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I can no longer access my Azure Subscription that holds my DNS Zone, App&DB setup, etc

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