Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Sign-in failed Error code: interaction_required
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Teejl
0
Reputation points
I cannot login to Azure Portal.
I used Azure a long ago and want to use it for a different project.
Because I cannot sign in I cannot open a ticket there.
Because I cannot sign in, I can also not delete the old account.
I would much prefer deleting & reactivating the azure on this account as this is linked to my main email and GitHub rather than having to make a burner microsoft account for no apparant reason.
This is the error message:
Sign-in failed
Error code: interaction_required
Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 2dbcc26c-084b-47e3-89e6-f092b1920800 Correlation ID: 019c4449-f05f-743d-9109-c47ee0e70405 Timestamp: 2026-02-09 21:23:44Z
If at all possible, I would prefer my old unused Azure account be deleted so I can start off from scratch, choosing a payment model and linking up to date payment details.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Sridevi Machavarapu 22,525 Reputation points Microsoft External Staff Moderator2026-02-10T01:39:34.7866667+00:00 Hello Teejl,
To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):
- Tenant ID or affected user's mail
- Contact email address
- Contact phone number with country code
- Country
- Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
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Sridevi Machavarapu 22,525 Reputation points Microsoft External Staff Moderator
2026-02-16T13:37:06.9266667+00:00 Hello Teejl,
Could you confirm whether your issue is resolved or still facing any errors? Please share the required details in private message to proceed further.
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