Where are my missing passwords?

Question

My passwords are missing from the password manager. How do I get them back.

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. First, could you please check which Microsoft account you’re signed into in Edge? Sometimes passwords appear missing simply because Edge is signed in with a different account or is no longer signed in at all.
2. May I know what troubleshooting steps have you already taken? This will help me avoid recommending them again.

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If you haven't tried anything yet please start by following the steps below:

• Please sign out of your Microsoft account in Microsoft Edge, then sign back in and make sure sync is turned on. Sometimes a simple re-login can re-establish the sync connection and bring your saved passwords back:
• Open Edge.
• Click your profile icon in the upper-right corner. Click settings icon (Gear icon)
• Click “Sign out,” then sign back in using the same Microsoft account you previously used.
• After signing in back, check if issue persists.

If issue persists, please check Sync in Edge Settings:

• Go to Edge settings again by pressing Alt + F keys > Settings > and click on "Profile > then click Sync.
• If you see a "Not Syncing" message, click on "Turn On Sync" and confirm to enable sync.
• Make sure all options, including Passwords, have their toggle activated.
• If you're still experiencing the issues, click "Re-Sync now" in the Sync settings again. You can also try the "Try another option" to attempt to Reset Sync data from Microsoft servers.

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If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.

Answer 2

If your passwords are missing from the Microsoft Edge password manager, there are a few steps you can take to try to recover them:

1. Check Sync Settings: Ensure that your Microsoft Edge is syncing properly across devices. If you have recently changed devices or reinstalled Edge, you may need to sign in again to restore your passwords.
2. Look in Settings: Go to the settings in Microsoft Edge and navigate to the password manager section. Sometimes, passwords may not appear immediately due to a sync delay or other issues.
3. Check for Updates: Ensure that your Microsoft Edge browser is up to date. Sometimes, bugs in older versions can cause issues with password management.
4. Review Encryption Settings: Passwords in Microsoft Edge are stored encrypted. If there has been a change in your operating system login or if you are logged into a different user account, you may not see your saved passwords.
5. Check for Malware: If your device has been compromised by malware, it could potentially affect your password manager. Run a security scan to ensure that your device is safe.

If you still cannot find your passwords after trying these steps, you may need to consider using a backup or recovery method if available, or manually re-entering your passwords if they are not recoverable.

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References:

• Microsoft Edge password manager security